Gather useful details
Ask for the type of job, location and other information your team needs.
C /Agent capability / 03 / New enquiries
Spend less time sorting enquiries.
Less sorting. More time talking to suitable customers. Collect what you need to know about a new customer and help the right person follow up.
One of the jobs your Cerebro Agent can help with, alongside the other tasks you choose.
Cerebro / New enquiriesIn focus
Inquiries arrive everywhere
In plain English
What it means for your business.
Less sorting. More time talking to suitable customers. Collect what you need to know about a new customer and help the right person follow up.
Who it helps
Teams sorting enquiries from forms, calls and several inboxes.
What it can do
Check the fit
Use your rules to spot suitable enquiries and flag anything unclear.
Get it to the right person
Save the details and make the next action clear.
An example in practice
Here is how it could work.
- 01
An enquiry arrives
A potential customer asks for help but leaves out key details.
- 02
Your agent fills the gaps
It asks for the missing information and checks your customer records.
- 03
Your team is ready
The right person receives a useful summary, without having to start again.
Clear ownership
Your people stay in control.
You decide what the agent can do by itself and what needs checking first. If a request is unclear or something goes wrong, it passes the job to the person you choose. We agree and test these rules before launch.
Part of your agent
Help with the next job, too.
This can be part of the same agent that helps with other jobs. We keep the details together so your team does not have to start again at each step.
A practical outcome
What this could give you.
- Less sorting. More time talking to suitable customers.
- Clear records of the work done and anything that needs attention
- Tasks and approval rules agreed with your team
Before you decide
A few useful answers.
01Will it replace our customer records?
Usually it works with your existing customer system, sometimes called a CRM. We check what can be connected so you do not end up keeping the same details in two places.
02Can this work alongside other tasks?
This can be part of the same agent that helps with other jobs. We keep the details together so your team does not have to start again at each step.
03How will we know if it is helping?
We agree what a useful result looks like for your business: quicker replies, easier access to information or more work completed. We check the result after launch, including any extra work created for other people.
Your business. More connected.
Let’s put new enquiries to work.
Tell us where this takes up time in your business. We’ll check what an agent could help with and what it would need to do.