Answer everyday questions
Help callers with information such as opening hours and the work you take on.
C /Agent capability / 02 / Calls & messages
Be there when a customer gets in touch.
Fewer missed enquiries while your team is busy. Help answer routine calls and messages, take details and pass the right information to your team.
One of the jobs your Cerebro Agent can help with, alongside the other tasks you choose.
Cerebro / Calls & messagesIn focus
A customer calls
In plain English
What it means for your business.
Fewer missed enquiries while your team is busy. Help answer routine calls and messages, take details and pass the right information to your team.
Who it helps
Busy teams that cannot always answer the phone or reply straight away.
What it can do
Take a useful message
Collect a name, contact details and what the customer needs.
Pass on the important calls
Send sensitive or unusual requests to your team with a summary.
An example in practice
Here is how it could work.
- 01
A customer calls
Your team is busy, and a customer wants to arrange a visit.
- 02
Your agent takes the details
It asks what they need and checks your agreed information.
- 03
The next step is clear
It updates the customer record and can check a connected diary or request a call back.
Clear ownership
Your people stay in control.
You decide what the agent can do by itself and what needs checking first. If a request is unclear or something goes wrong, it passes the job to the person you choose. We agree and test these rules before launch.
Part of your agent
Help with the next job, too.
This can be part of the same agent that helps with other jobs. We keep the details together so your team does not have to start again at each step.
A practical outcome
What this could give you.
- Fewer missed enquiries while your team is busy.
- Clear records of the work done and anything that needs attention
- Tasks and approval rules agreed with your team
Before you decide
A few useful answers.
01Can it book an appointment during a call?
If your diary can be connected, it can check available times and request a booking. It only confirms the booking after the diary accepts it.
02Can this work alongside other tasks?
This can be part of the same agent that helps with other jobs. We keep the details together so your team does not have to start again at each step.
03How will we know if it is helping?
We agree what a useful result looks like for your business: quicker replies, easier access to information or more work completed. We check the result after launch, including any extra work created for other people.
Your business. More connected.
Let’s put calls & messages to work.
Tell us where this takes up time in your business. We’ll check what an agent could help with and what it would need to do.