Terms of Service

These terms apply when you use the Cerebro website, book a consultation, buy a package, receive a quotation or enter into a contract for bespoke AI agent design, implementation, integration, onboarding or managed support.

The supplier is Okasha Abdirahim trading as Cerebro. If a project-specific document conflicts with these website terms, the project-specific document takes priority for that project.

You must provide accurate information and have authority to act for any organisation you name. A person under 18 must not purchase a service without the involvement and approval of a parent, guardian or authorised institution.

Some legal rights differ depending on whether you are acting mainly for personal purposes as a consumer or for a trade, business, craft or profession. Nothing in these terms removes rights that cannot lawfully be excluded.

A private consultation and initial response are free unless Cerebro clearly agrees otherwise in advance. A consultation is exploratory and does not create an obligation to buy or an obligation for Cerebro to accept the project.

Quotations are based on the information available at the time. Unless stated otherwise, a quotation is valid for 14 days and becomes binding only when Cerebro confirms the order and any required payment or deposit is received.

• The agreed deliverables, exclusions, timeline, client responsibilities, third-party services and price will be stated at checkout, in an order confirmation or in a statement of work.
• You must check the order details and raise errors before work begins.
• Requests outside the agreed scope may require a revised price or timeline. Cerebro will obtain approval before charging for additional work.
• Cerebro may decline work that is unlawful, unsafe, deceptive, technically unsuitable or outside available capacity.

• Provide timely, accurate information, content, access and approvals.
• Ensure you have rights to any data, text, images, software, branding or credentials supplied to Cerebro.
• Maintain secure devices, accounts and administrator access after handover.
• Review AI-generated drafts, decisions and outputs before relying on or publishing them.
• Use the service lawfully and follow the terms of connected third-party platforms.
• Make decisions and provide feedback within agreed review periods. Delays may move the delivery timetable.

AI and automated systems can produce incomplete, incorrect or unexpected output. Unless expressly agreed in writing, Cerebro does not promise that a system will be error-free, continuously available or suitable for decisions requiring regulated professional judgement.

Cerebro does not guarantee revenue, leads, rankings, audience growth, grades, employment outcomes or any other commercial or academic result. Performance depends on factors outside Cerebro’s control, including the customer’s offer, data, traffic, staff, decisions and third-party platforms.

Systems must not be used to make unlawful discriminatory decisions, impersonate people deceptively, submit academic work dishonestly, provide unreviewed medical or legal conclusions, or carry out prohibited activity.

Agent implementations depend on hosting, domains, email, app stores, payment processors, AI models, APIs, telephony, automation platforms or other third-party services. Unless the order says they are included, the customer is responsible for third-party charges and for accepting the provider’s terms.

Cerebro is not responsible for a third party changing its prices, features, limits, policies or availability. If a change materially affects the project, Cerebro will discuss reasonable alternatives and any additional work before proceeding.

The separate Payment Terms, Cancellation Terms and Refund Policy form part of these terms. Prices, renewal frequency and any setup fee must be shown before a customer commits to payment.

Unless the order says otherwise, ownership of final bespoke deliverables created specifically for the customer transfers after all amounts due for those deliverables have been paid. Cerebro retains ownership of pre-existing methods, templates, reusable components, know-how, generic code and internal tools.

Where a deliverable includes Cerebro background materials, the customer receives a non-exclusive licence to use those materials as part of the delivered system. Third-party software and assets remain subject to their own licences.

Cerebro may describe the general nature of completed work in a portfolio only with the customer’s permission where confidential or identifying information would be revealed.

Each party must protect confidential information received from the other and use it only for the agreed purpose. This does not apply to information that is public through no breach, already lawfully known, independently developed or required to be disclosed by law.

More detailed confidentiality or data-processing terms may be included for projects involving sensitive operational or personal data.

Delivery dates are estimates unless expressly stated to be fixed. Cerebro will notify the customer of material delays. The customer must test deliverables within the review period stated in the order, or within 7 days if none is stated, and report reproducible issues that materially depart from the agreed scope.

Minor differences, preference changes or new requirements are not defects. Statutory consumer rights remain unaffected.

A one-off package includes only the support period stated in its description or order. After handover, the customer is responsible for routine administration, software subscriptions, credentials and maintenance unless a managed service or additional support is purchased.

Managed subscriptions include only the monitoring, maintenance, support and improvement allowance described in the package or order.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of rights that cannot legally be excluded, or any other liability that the law does not permit Cerebro to limit.

For consumers, Cerebro is responsible for foreseeable loss caused by a breach of contract or failure to use reasonable care and skill, but not for business losses arising from a consumer purchase.

For business customers, unless the order states otherwise, Cerebro’s total aggregate liability arising from a project is limited to the fees paid or payable for that project during the 12 months before the event giving rise to the claim. Cerebro is not liable for indirect loss, loss of profit, revenue, business opportunity, goodwill or anticipated savings, except where the law does not allow that exclusion.

Either party may end a contract where the other commits a serious breach and does not correct it within a reasonable written cure period, normally 14 days. Cerebro may suspend or end a service immediately where necessary to address fraud, unlawful use, serious security risk or non-payment after reasonable notice.

On termination, amounts properly due for completed work, authorised commitments and the period of service already supplied remain payable, subject to consumer cancellation and refund rights.

Complaints should be sent to the business email listed in the legal centre with the order reference and a clear description of the issue. Cerebro will acknowledge the complaint and aim to provide a substantive response within 14 days.

The parties should first try to resolve a dispute in good faith. Consumers retain the right to seek independent advice and use any applicable statutory or court process.

• Neither party is responsible for delay caused by events genuinely outside reasonable control, but each must take reasonable steps to reduce the impact.
• If one clause is unenforceable, the remaining clauses continue.
• A failure to enforce a right immediately does not waive it.
• No person other than the contracting parties has a right to enforce these terms unless the order expressly says otherwise.
• Cerebro may update these website terms for future orders. Changes do not retrospectively alter an existing order unless agreed or legally required.

These terms and non-contractual disputes are governed by the law of England and Wales. Courts in England and Wales have jurisdiction, except that a consumer may also rely on mandatory rights and bring proceedings in the part of the United Kingdom or other country permitted by applicable consumer law.

Legal entity / operator: Okasha Abdirahim trading as Cerebro Trading name: Cerebro Business address: 5 Mansel Road, B10 9PB Email: Info@cerebro-consulting.com Telephone: 07501746327 Company number and registered jurisdiction: Not applicable — sole trader. VAT status: Not VAT registered.

Version 1.0 — last updated 7 August 2026.