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Solution 01

AI Receptionists

Stop losing customers because nobody answered in time.

Your AI receptionist answers new calls and messages as they arrive, handles common questions using your approved business information, asks the questions your team normally has to ask, captures the customer’s details, books or prepares the next step, and sends anything complex or sensitive to the right person with the full context attached. Customers get a faster response while your team gets fewer interruptions and less repetitive admin.

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SYSTEM BRIEF

A first-contact system built for immediacy, context and safe handoff.

An AI receptionist is most valuable when it behaves like a disciplined front desk: it acknowledges the person quickly, gathers the right information, answers only from approved material and transfers the conversation before uncertainty becomes a poor experience.

Illustrative operating markers. Final response rules, channels and escalation thresholds are configured around the organisation.

01 / System view

What it listens for

Intent, urgency, location, service need, contact preference and any information required before the team can act.

02 / System view

What it can complete

Routine answers, structured intake, appointment requests, callback preparation and routing to the correct team.

03 / System view

Where a person enters

Complaints, sensitive matters, unusual requests, low-confidence answers and anything with commercial or legal consequence.

30%Calls go unansweredCallRail says 30% of calls go unanswered across its customer base of more than 220,000 businesses.
69%Voicemail loses the conversationMoneypenny found 69% of callers sent to voicemail did not leave a message.
43%Time actually spent serving customersSalesforce found UK service professionals spend just 43% of their time actually serving customers.
88%AI saves service teams timeSalesforce found 88% of UK service professionals at organisations using AI say the technology saves them time.

FOUNDING CLIENT PACKAGES

Ongoing operation, managed by Cerebro.

Introductory Cerebro pricingFounding-client rates designed to make a first implementation accessible without presenting the work as low-value.

Final scope is confirmed before payment. Prices exclude VAT where applicable and do not conceal external hosting, telephony, software or model-usage costs.

A managed monthly service. Cerebro monitors the system, resolves agreed faults, maintains integrations, updates knowledge or logic and continually refines the workflow. Third-party software and usage are included only where stated; otherwise they remain transparent and separately approved.
Fully managed AI reception

Managed Plus

£499/ month
Consult first. Commit second.

The price above is a typical monthly rate for this managed solution, not an immediate charge. Select it to start a private consultation. Cerebro will review your requirements, respond within 1 working day with the proposed scope and costs, and arrange a discovery meeting where needed before you decide whether to proceed.

Cerebro runs and improves your AI receptionist each month so calls and messages are answered, common questions stay accurate, bookings and handoffs keep working, and your team is only pulled in when a person is actually needed.

  • AI receptionist monitoring across your agreed call and messaging flows
  • Business information, FAQs, services and opening-hours updates
  • Booking, lead-capture and human-handoff monitoring
  • Priority issue resolution and monthly optimisation
  • Agreed usage allowance before overages

These are introductory package prices for clearly defined scopes. More complex requirements remain available through a private consultation and are quoted before any commitment.

HOW THE SOLUTION WORKS

The important information, arranged in one view.

See the sequence, practical capabilities and control points without moving through several repetitive sections.

01 / Operating model

From signal to completed action.

01
ReceiveA defined signal enters the operating layer and becomes structured work.
02
UnderstandThe system applies the agreed logic, knowledge and context.
03
Resolve or routeActions, approvals and exceptions move through visible control points.
04
RecordThe outcome is recorded so the operation can be inspected and improved.
02 / What it enables

Practical capability.

01Always available

Designed around the actual business workflow rather than a generic demonstration.

02Context preserved

Keeps context available across systems, stages and human handoffs.

03Multi-channel

Uses clear rules and boundaries so behaviour remains understandable.

04Controlled knowledge

Connects the tools and records required to complete the work.

05Booking logic

Preserves human control where judgement, sensitivity or risk begins.

06Operational visibility

Creates an operational trail that can be reviewed and refined.

03 / Control

Visible boundaries.

Human approval

Place review gates before consequential or irreversible actions.

Defined knowledge

Ground outputs in approved information and escalate uncertainty.

Access control

Give each integration only the permissions needed for its role.

Audit + refinement

Record system activity and improve from real outcomes.

Build the system around the work that matters.

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